12/25/2023 0 Comments Student holiday gift tagsVery occasionally, we or ASOS Payments may need to refuse or cancel an order or close, block or freeze an account (even if we have previously confirmed your order) – e.g. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.Īll products remain ASOS property or the property of the relevant ASOS Brand Partner until full payment of the purchase price is received by either us or ASOS Payments, as the case may be. You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.Īll orders are subject to availability and confirmation of the order price. You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method and whether you purchased from an ASOS Brand Partner (and will be set out in the acknowledgement email). We only accept your order once payment has been approved and we or ASOS Payments have debited the payment card (and then the contract is made based on these terms). We or (if you’re buying from an ASOS Brand Partner) ASOS Payments then carry out a standard pre-authorisation check to make sure there’s enough money on your card to pay for or towards the order. When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. You can only instruct ASOS Payments to use credits to pay ASOS Brand Partners. By pressing that button, you will be both (1) authorising ASOS Payments to take a payment from your card to pay ASOS Payments for a credit to your ASOS Payments account and (2) instructing ASOS Payments that you wish to spend the credit to pay the ASOS Brand Partner. In order to do this, you need to access ASOS Payments service by logging in via your ASOS account in the usual way, selecting the product you wish to buy from the ASOS Brand Partner, and then pressing the “Place Order” button. Where you are buying a product from an ASOS Brand Partner, you will be paying ASOS Payments to load a credit of an equal amount to an account with ASOS Payments, and then spending that credit to pay the ASOS Brand Partner. Where you are buying a product directly from us, you will use your card to pay us directly for the product. We are unable to sell ASOS Brand Partner products to businesses (and will therefore also be unable to supply VAT invoices in relation to any ASOS Brand Partner orders). You can only place an order for an ASOS Brand Partner product if you are a consumer. Just FYI, some of the goods sold through our Websites may not be suitable for under 18s. We and ASOS Payments keep these terms and Help pages updated and we and ASOS Payments amend them every so often, so remember to check back in before you shop, as the latest set will apply. Of course, if you need anything else from us or ASOS Payments, get in touch with Customer Care– we always love to hear from you! You can also find out more on our Help pages (which also form part of these terms). They’re important for both of us and ASOS Payments as they set out what each of us expects from each other, and they also give you helpful info. When you shop with us (or access our services, apps and websites (our “Websites”)), whether you’re buying ASOS products or ASOS Brand Partner products, these terms apply. When you place an order for ASOS products, your contract is with Limited.When you order ASOS Brand Partner products, you enter into a contract to buy their products with the respective ASOS Brand Partner and a contract with ASOS Payments to pay for those products in the way described below. You’ll be able to see on the product page if an item is being sold by an ASOS Brand Partner. With ASOS Brand Partners we’ve linked up with some of our biggest brands so you can now shop extended stock directly from the brand through ASOS. All products we offer on our website are ASOS products, unless they are identified as ASOS Brand Partner products. Our UK website offers for sale ASOS products and certain goods which are indicated on our websites and apps as being sold and shipped directly by ASOS’ brand partners (each an “ASOS Brand Partner”). Our company number is 3584121 and ASOS Payments’ is 13337408. We and ASOS Payments are both companies registered in England and Wales, with registered addresses and HQs at Greater London House, Hampstead Road, London NW1 7FB. ASOS Payments UK Limited (“ASOS Payments”).You are entering into this agreement with:
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